This page is meant to provide information about frequently asked questions. If you don't find what you're looking for here, return to our Services section to review other
options for getting the answers you need.Q. How do I remove the website URL information from the bottom of credit reports 
printed from my web browser?
A. If you go to your browser, then File | Page Setup menu, go to Headers & Footers and get rid
of the "&u" in the string. That should remove the URL from your printouts. You can also play with some of the other header and footer strings to remove or add other system information on your
credit reports.
Q. Where do I send my customer if they have questions about what appears on their credit report?
A. If someone has a question about why they were turned down for credit, they need to call
the credit bureau for a copy of their report. At least, the creditor (our CreditPort customer) is required by the FCRA to supply the applicant with the reason why they were denied credit.
TransUnion: 800-888-4213
Equifax: 800-997-2493
Experian: 888-397-3742
Q. I just pulled a report from my old system to compare with CreditPort. CreditPort doesn't show any data. How come?
A. This is likely caused by a live report being pulled through a test database. If pulling a live person through the Chicago TU office, for instance, you will get an abbreviated report with no
inquiries or credit history. This can also ocurr if you have left out key information on the credit report application form itself. If you feel that this is in error, contact our customer service
group at 800-456-6867 and have them ensure your settings are correct.
Q. What happens if I accidentally pull a credit report multiple times by accident?
A. Credit reports pulled by the same subscriber on the same day are usually de-duped by the bureau, usually that evening, so only one inquiry will appear on their credit report. However,
the subscriber may still be billed for multiple credit reports.
